Terms of Service

1. Acceptance of these terms

By creating an account or using the CleanSpot mobile application ("the App") or the cleanspot.cc website ("the Site"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the App or the Site.

These Terms form a binding agreement between you and CleanSpot, operated by an individual sole trader based in Portugal ("CleanSpot," "we," "us," "our"). Postal correspondence is available on request to legal@cleanspot.cc.

2. Permitted use

The App is intended for personal, non-commercial use by individual citizens, and for authorised use by municipal staff under separate municipal subscription terms.

3. Your account

3.1 Account creation

To use most features, you must create an account by providing a valid email address, a password, and a chosen display name. You are responsible for keeping your password confidential and for all activity that occurs under your account.

3.2 Account information

You agree to provide accurate, current, and complete information during registration and to keep it updated. You may update your account information at any time from the Settings screen.

3.3 Username

Your username must be lowercase, contain only letters, numbers, and underscores, and not impersonate another person, organisation, or public figure. We reserve the right to reclaim usernames that violate these rules.

3.4 Account security

You agree to notify us immediately at support@cleanspot.cc of any unauthorised use of your account. We are not liable for any loss arising from unauthorised use of your account.

4. User-generated content

4.1 What is "your content"

"Your Content" means everything you submit through the App or the Site, including but not limited to: spot reports, public-issue reports, cleanup events, photographs, comments, direct messages, group descriptions, and profile information.

4.2 Your responsibility for your content

You are solely responsible for Your Content. You represent and warrant that:

• You own Your Content or have the necessary rights and permissions to share it
• Your Content does not infringe any third party's intellectual property, privacy, publicity, or other rights
• Your Content does not violate these Terms or the Community Guidelines

4.3 Licence you grant us

By submitting Your Content, you grant CleanSpot a worldwide, non-exclusive, royalty-free, sublicensable licence to use, reproduce, distribute, modify, display, and perform Your Content in connection with operating, providing, and promoting the App and the Site, and for related purposes (e.g. partner municipal dashboards, in-app celebrations, anti-abuse moderation).

This licence:

• Continues for as long as Your Content remains on the platform
• Survives the termination of your account for content that other users have already interacted with (e.g. a comment in an active conversation thread), to the extent necessary to preserve the integrity of those interactions
• Does not grant CleanSpot ownership of Your Content — you retain all underlying rights

4.4 Our right to remove or restrict content

We reserve the right, at our sole discretion, to remove, restrict, or refuse to display Your Content if we determine that it violates these Terms, the Community Guidelines, applicable law, or is otherwise objectionable. Where reasonably possible, we will notify you of removals and provide a route to dispute the decision.

5. Acceptable use

You agree not to use the App or the Site to:

• Submit false, misleading, or inaccurate reports
• Post or transmit content that is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, sexually explicit, hateful, or otherwise objectionable
• Impersonate any person or entity, or falsely represent your affiliation with any person or entity
• Collect or harvest personal information about other users without their consent
• Use the App or the Site to send unsolicited communications, promotions, or advertising
• Engage in automated use of the system, including scripts, bots, or scraping
• Attempt to circumvent any access controls, rate limits, or security measures
• Reverse-engineer, decompile, or disassemble any portion of the App or the Site
• Interfere with the proper working of the App, the Site, or our servers
• Use the App or the Site for any unlawful purpose or in violation of any applicable law

The full conduct standards are set out in our Community Guidelines, which are incorporated into these Terms by reference.

6. Intellectual property

6.1 Our intellectual property

The App, the Site, and all related materials (including but not limited to source code, design, graphics, text, sounds, and trademarks, excluding User-Generated Content) are owned by CleanSpot or our licensors and are protected by intellectual property laws.

You may not copy, modify, distribute, sell, or lease any part of the App or the Site, except as expressly permitted by these Terms.

6.2 The CleanSpot trademarks

"CleanSpot," the CleanSpot logo, and related brand elements are our trademarks. You may not use them without our prior written consent, except for nominative fair use (e.g. in news articles or blog posts about the product).

6.3 Open-source components

Some components of the App use open-source software, each governed by its own licence. A list of these components and their licences is available on request at legal@cleanspot.cc.

7. Notifications

By creating an account, you consent to receive transactional notifications from us (account confirmations, password resets, security alerts, and similar). Where required by law, we will obtain separate consent for marketing notifications.

You may opt out of push notifications at any time from the App's Settings screen or via your device's operating system settings.

8. Third-party services

The App and the Site integrate with third-party services (Apple Push, Google Push, OpenRouter, OpenStreetMap, Apple Maps, Google Maps, and others as listed in our Privacy Policy). These services have their own terms and privacy policies, which apply to your use of those services.

We are not responsible for the content, practices, or availability of third-party services.

9. Disclaimer of warranties

To the maximum extent permitted by law, the App and the Site are provided "as is" and "as available", without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, or uninterrupted operation.

We do not warrant that the App or the Site will be error-free or available at all times. We do not warrant the accuracy, completeness, or reliability of any User-Generated Content (including spot reports, public-issue reports, comments, or municipal responses).

10. Limitation of liability

To the maximum extent permitted by law, in no event will CleanSpot, its directors, employees, or agents be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, resulting from:

• Your use or inability to use the App or the Site
• Any unauthorised access to or use of our servers and any personal information stored therein
• Any interruption or cessation of transmission to or from the App or the Site
• Any content of any third party on the App or the Site
• Any errors or omissions in content, or any loss or damage incurred as a result of the use of any content posted, transmitted, or made available

This limitation does not apply to liability that cannot be excluded or limited under applicable law (for example, liability for personal injury caused by negligence, or for fraud).

11. Indemnification

You agree to indemnify and hold harmless CleanSpot and its directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or relating to:

• Your breach of these Terms
• Your User-Generated Content
• Your violation of any rights of a third party

12. Termination

12.1 By you

You may delete your account at any time from the App's Settings screen. Upon deletion:

• Your account is permanently removed
• Your User-Generated Content is removed from public view
• Some records may be retained in anonymised form for legal or tax-compliance purposes (see Privacy Policy)

12.2 By us

We may suspend or terminate your account at any time for any of the following reasons:

• You materially breach these Terms or the Community Guidelines
• Your account is inactive for more than 24 months
• We reasonably believe your account poses a security risk
• Required by law

We will give reasonable notice where practicable. In cases of repeated or serious violations, termination may be immediate.

12.3 Effect of termination

Upon termination:

• Your right to access and use the App and the Site ceases
• Sections that by their nature should survive termination (Intellectual Property, Disclaimer, Limitation of Liability, Indemnification, Governing Law) survive

13. Changes to these terms

We may update these Terms from time to time. When we do:

• We will post the updated Terms in the App and on the Site
• For material changes, we will notify active users via in-app notice and email
• Your continued use of the App or the Site after a change constitutes acceptance of the updated Terms
• If you do not agree to the updated Terms, you may delete your account before the changes take effect

14. Governing law and dispute resolution

14.1 Governing law

These Terms are governed by the laws of Portugal (without regard to conflict-of-laws principles).

14.2 Jurisdiction

Any dispute arising out of or relating to these Terms or your use of the App or the Site will be brought exclusively in the courts of Lisboa, Portugal.

14.3 Consumer rights

If you are an EU consumer, you may also have the right to bring proceedings in the courts of your home country. Nothing in this section limits your rights under mandatory consumer-protection law.

14.4 EU online dispute resolution

If you have a dispute with us that we cannot resolve, you may submit it to the European Commission's Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr.

15. Miscellaneous

15.1 Entire agreement

These Terms (together with the Privacy Policy and Community Guidelines) constitute the entire agreement between you and CleanSpot regarding the App and the Site.

15.2 Severability

If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full force and effect.

15.3 No waiver

Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

15.4 Assignment

You may not assign or transfer these Terms or any rights or obligations under them without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets, with reasonable notice to you.

15.5 Contact

Questions about these Terms? Email legal@cleanspot.cc. A postal correspondence address is available on request via the same email.

Effective date: 2026-04-28. Last updated: 2026-04-28. Version: 1.0.